Incorrect password when setting up device

I’m currently using video ring door bell (2020 released). I have been using quite a while with no issue. The door bell was not connect to the network after it has been fully charged. When I was trying to setting up the device, it keep saying “incorrect wifi password”, however I am sure that the password I have keyed in was correct, and the password does not include any special character. Please help

Great it works after I placed the video door bell next to the router

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