Inconvenience Connecting 2 Ring Classic Doorbells straightforwardly to Transformer

Hi,

I went through a decent day wiring and afterward investigating this issue, and trusting I can get some assistance. I bought 1 new Ring exemplary, and was given another from a companion. I purchased a 24v transformer and 2 25ohm 50watt wireround resistors, I cut 2 bits of ringer wire and wired the red and white wires to the transformer, and afterward subsequent to twitsting the 2 sets of wire to the transformer on the opposite side I split up the 2 sets and associated the white wires with a wago switch nut so they are constant and afterward ran the red wire on each seperate pair to the wire round resistors and associated the other wire on the resistor to the red of each wire go to the doorbells. Presently here is what occurred:

The indirect access ring had a strong white circle, and the front entryway had a strong white circle however was flashing. Subsequent to squeezing the catch two or multiple times the front and back doorbells would kill (The first run through this happened the front killed and the back remained on, however in the long run both killed) Once I killed the circuit and betrayed a similar issue would occur. I confirmed that the wiring coordinated with Ring Supports chart on the best way to wire straightforwardly to transformer, and ensured everything was tight.

Here is the thing that I did to investigate:

  1. Checked obstruction at every doorbell with transformer wires separated (multimeater read ol so the wires were not shorting

  2. Confirmed voltage at doorbell, it was 26v, and went down to 11 at both doorbell areas subsequent to killing circuit and walking out on, however returned to 26 when eliminating wires from transformer

  3. Associated ring (eliminated from front entryway since the secondary passage ring would be strong white ring and front would be gleaming strong white, I calculated the front one may have had an issue) with new ringer wire legitimately to transformer and it was all the while flashing

  4. Supplanted transformer with 18v transformer, and checked voltage at doorbells affirmed it was 18v. The two doorbells were strong white, however after a couple of seconds the front doorbell began glinting once more, I pressed the catch and the two doorbells killed

I am presently completely lost… I 100% confirmed that the wireround resistors were associated (white wire was ceaseless and red wire went through one finish of resistor and out the other red wire to doorbells… For clearness the 2 sets of wires toward one side were contorted together both red curved and associated with one post on transformer and both white bent together and associated with other post) on the opposite finish of the wires the sets were seperated and wired through 1 wire round resistor for every pair of wires. I appologize for the long post yet trust there is something I am missing here. I previously called 800 help yet couldn’t get it settled. Inconvenience Connecting 2 Ring Classic Doorbells straightforwardly to Transformer

Hi @LefflerHirthe. For this concern, it would be best to contact our support team directly. To aid in their support, try to safely take a few pictures of your wiring setup. This will give the support agent a better understanding of what is happening. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.