Hi @User53450. I'd recommend checking the manual for the smart lock to see if there are any settings that could be affecting its responsiveness. Otherwise I'd recommend fully resetting the lock and adding it back into the Ring app to clear up any connection issues. If this issue persists, I'd recommend following up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) to take a closer look. Make sure you request to speak with the Alarm team specifically since this is a Z-Wave device that connects to the Ring Alarm.