I'm the owner, but seen as shared

My ex boyfriend and I bought the ring system for my home that I’m the sole owner of, but he set it up. This would make him owner I guess, with me as shared. Recently, he committed a crime against my family and is convicted in prison for 10 years. So, now I do not have access to deleting or saving images. Am I SOL when it comes to me becoming the Ring owner at this point? Cuz all i can do with my ring system is watch and download videos.

Hi @Reflection11. For this concern, you’ll need to reach out to our support team directly. Please send us a private message on Facebook @Ring or give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.