I renewed my plan yesterday and I had to recharge the battery. Now I cannot access any of the previo

I renewed my plan yesterday and I had to recharge the battery. Now I cannot access any of the previous videos before I reinstalled the battery, is this normal? PLEASE HELP!! I never even got to look at those videos.

Hey @tigereyes7088! Recharging the battery or even a device’s battery draining completely will have no impact on existing recordings in the app. As you mentioned needing to renew your subscription, do keep in mind that if a subscription lapses, any videos attached to a lapsed subscription would be deleted. If your subscription did not lapse, I recommend uninstalling and reinstalling the app on your mobile device to see if this resolves your concern. I hope this helps! :slight_smile:

But I renewed it the same day it was going to end but all the videos from the time I remove the battery won’t work. I thought there was some kind of cloud they stayed in?