Ring Home Plan
Browse posts, comment, and join the conversation about Ring Home Plans and more.
U
I need to access a video from a few months ago
hardwired-security-cameras
cs-support
ring-protect-plans
I was burglarized and the police need the footage of the criminal breaking in and it was a long time ago. Like 3 months my account was only set to keep history for 60 days and I had no idea. So now he’s in jail for assault but if I can find the videos I can get him charged with more. How do I get access to the events prior to the 60 days on my account. I do have a annual subscription.
211 •
0 •
0 •
15-09-2023 08:50:40
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @user58470. I'm sorry to hear about what happened. Once a video has been deleted, there is no way to recover it. Ring does not store any additional copies or backups in order to protect your privacy. I'd recommend adjusting your [Video Storage Time](https://support.ring.com/hc/en-us/articles/360047871752-Understanding-and-Adjusting-Your-Video-Storage-Time-), and downloading any videos you need to store past that time.
0
18-09-2023 11:18:46
•