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U
I need to access a video from a few months ago
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I was burglarized and the police need the footage of the criminal breaking in and it was a long time ago. Like 3 months my account was only set to keep history for 60 days and I had no idea. So now he’s in jail for assault but if I can find the videos I can get him charged with more. How do I get access to the events prior to the 60 days on my account. I do have a annual subscription.

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15-09-2023 08:50:40

Responses (1)

  • C

    Hi @user58470. I'm sorry to hear about what happened. Once a video has been deleted, there is no way to recover it. Ring does not store any additional copies or backups in order to protect your privacy. I'd recommend adjusting your [Video Storage Time](https://support.ring.com/hc/en-us/articles/360047871752-Understanding-and-Adjusting-Your-Video-Storage-Time-), and downloading any videos you need to store past that time.

    0

    18-09-2023 11:18:46

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