Lost night vision after hardwiring. We had great night vision when we had it on battery, we found we were charging more often so we decide to hardwire it. I did call Customer Service and we did a reboot, it did not work. Did this happen to anyone and is there a fix?
I would appreciate any advice.
Hey there Momofdoubles I’ll be happy to help out my friend!
I just wanted to ask you a few questions so I can get a better idea of what’s happening.
Is this a Ring Pro? Ring 2? Ring Classic?
Have you tried a power cycle?
If you have the Ring video doorbell 1 or 2, perform a reset on the device by holding down the setup button for 20 seconds. Once done, you’ll need to set up the device again with your Ring app then test a video during night time.