I have a subscription it works, I don't have a subscription it does not work

Hi neighbors! When it comes to video connection, it is important to consider wifi and mobile connection variables. Narrowing this down can be quick and easy with just a few steps. Give our Rapid Ring app a try, if you are not already using it, as it is designed for the quickest access to live view, which is most important when not you are subscribed to a Protect Plan subscription. Please also ensure there is not a vpn enabled. It’s always good to confirm your device health RSSI is sufficient as reflected in this Community post .

In addition to the above, I recommend also disabling Advanced Motion Detection settings such People Only Mode, or even setting all your settings to default. If live view works with the most default settings, feel free to enable your desired settings and ensure the Ring app is performing as intended with each, on your mobile device.

If your concern is persisting despite trying the above suggestions, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.