Responses (10)

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Tom_Ring
Hi @Khashka. Do you have an active VPN on you phone? Also, check this Help Center article [here](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App) to see if you have any apps that conflict with the Ring app. Let me know if this helps!
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01-11-2021 19:26:15
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K

Khashka

Hello!I have no VPN and no third app that can conflict with Ring app. My phone is brand new and i bought that few days ago and installed Ring app.

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03-11-2021 13:34:08

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T

Tom_Ring

Hi @Khashka. I have one more setting that you can change. Try looking under your phones wifi settings for IPv4 or IPv6. If it is IPv4, try switching to IPv6 or vise versa. I'm not sure how to access this information, but I'm sure a quick Google search can point you in the right direction. If this doesn't work, I suggest reaching out to our support team for the next best steps. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. Let me know if this works!

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03-11-2021 19:48:18

K
Khashka
It works on another phone. Only doesn't work on my new phone.
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03-11-2021 20:36:55
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A

a953264be0d3477db5d6

I had the same issue after getting a new phone, and found a temp. solution using a VPN. There are some issue with VPN's, but I only use it to access Live View. I found some free VPN, that solved my Live View issue. For more info you can search for my post, [Solution found for Live View Issue over Cellular] (https://community.ring.com/t/solution-found-for-live-view-issue-over-cellular/80924)

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03-11-2021 21:21:47

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K

Khashka

Should i use vpn when everytime i watch i live view?

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06-11-2021 15:21:51

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Fredliu

Same problem here. I have Iphone 13 pro max, no live vew for all cameras when I use Ring app by cellular, but it works when i use Safari to loinin my account. The app also works when i use office wifi. No VPN is installed on my phone. Ring service guys are not helpful at all. I am planning to go other service providers end of this pay period.

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05-10-2022 14:08:49

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a953264be0d3477db5d6
Some people say there could be a security issue with some VPN's, probably not the paid ones. I don't know if that is true, but there could be some bad ones out there. To be safe I only turn on the VPN for LIVE VIEW when I'm not on WIFI and turn if off when done. if I'm away and another door event happens, I'll turn it on and off again. On Oct. 8, Ring fixed LIVE VIEW for IOS, and now VPN isn't needed for my SAMSUNG A32 with the RING APP. I also use the RAPID RING APP but it still only works with WIFI, but will work with the VPN.
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06-11-2021 19:01:02
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