I have 2 sensors in the same window and one of them can’t be added

I have two sensors in the same window and I can’t add one of them, both are like 10 feet’s from the range extender. Z-Waves devices supposed to repite themselves as repeaters so if on of them has signal the other one must have too. I have this same problem in 4 windows.

Hey @pablomps. If you’re still unable to get one of your sensors added, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 hereto see how to contact support.

Hi, I think you don’t have any numbers in Peru, is there any chance to use SKYPE, Meets, Hangouts, Zoom, Microsoft Teams or something trough internet?

I have a lot of questions regarding to the Z-Wave network, an I want to buy more sensors, but first I need to know how they really work.

Thanks in advance,