I don't have access to a mobile device

Good day,

I changed my phone number and can’t connect to the app because I don’t have a confirmation code that goes to my old phone number.
Good day,

I changed my phone number and can’t connect to the app because I don’t have a confirmation code that goes to my old phone number.

Bohumír Plučár
bohous.plucar@gmail.com

@Plucar wrote:

Good day,
I changed my phone number and can’t connect to the app because I don’t have a confirmation code that goes to my old phone number.

Bohumír Plučár
bohous.plucar@gmail.com

Hello @Plucar ,

Sorry to hear you are having this problem. Sounds like you had your previous setting to have the "two-step"verification code texted to your old phone number. You can have this “two-step” verification code either emailed to you or texted to your smartphone.

You have two options to fix your issue:

  • OPTION #1: You should telephone Ring Support and ask them to switch your account to email the verification codefor when you log into your Ring App. Then you will be able to access your Ring account on your smartphone’s Ring App. You can either leave your “two-step” code to continue being sent to your email, or use your smartphone App to change it back to texting to your new number.

  • OPTION #2: Ring Support might be able to just change your account mobile number to your new smartphone number. And then you can access your Ring App via text same as before.

If you did Option #1, be sure once you are gain access to your smartphone App, you change your account to your new mobile number:

  • Menu (3 horizontal line Icon, upper-left-corner) > Account > In “Account Settings” click on your old number and change it to your new number.

When you intially call Ring Support, expect them to first email a “Two-Step” verification code, which you will have to read back to them while on the phone. This is to verify that you are really who you say you are, so have access to your email ready. You can contact Ring Support at:

https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch

Unfortunately, due to the Covid-19, their available hours have been changed also:

https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19

I hope you find this information helpful. :slight_smile:

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