Shared User for Indoor Cam

Question

I installed a 2nd indoor cam, Gen2.  I setup my wife as shared user and notification shows to be sent.  Shortly, very shortly, thereafter, I received confirmation that the shared user accepted my shared user request.  The problem is my wife never saw the request and, therefore, never accepted it.  I deleted the shared user immediately to insure that someone else didn't get access.  Yes, the email address was correct so not sure why this happened.  Anyone else seen?

Justin_Ring · Answer

Hi @Buzzoff13. You can have your wife check to see what devices have logged into her Ring account and remove any unwanted devices that have access to her account. This Help Center [page](https://support.ring.com/hc/en-us/articles/15033043742740-Managing-Your-Authorized-Logged-In-Devices) will show you how. If you have any further security or privacy concerns, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

system · Answer

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