I bought used Ring stickup cam, registered to someone

Hi, can someone help me? I’m from Philippines and I bought a used Ring stickup cam to add as my 3rd security camera. However, when I tried to setup I found out that it was registered to someone and when I request for device transfer after few days I received an email that “device could not be setup”. Is there any way I can use this cam?

Hi @JuanMakasalanan. For this concern, you’ll have to contact our support team. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.