‎I bought a house with a ring doorbell already installed, but the previous owners don’t have the box or the information on it. How do I tell which ring I have?

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user53012

I bought a house with a ring doorbell already installed, but the previous owners don’t have the box or the information on it. How do I tell which ring I have?

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I bought a house with a ring doorbell already installed, but the previous owners don’t have the box or the information on it. How do I tell which ring I have? The screw is stripped so I can’t remove the faceplate to check unit.

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30-07-2023 09:31:59

Responses (1)

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Caitlyn_Ring
Hi @user53012. You'll need to remove the faceplate from the Doorbell in order to complete the setup process. If the screw is stripped, try gently using pliers to loosen the screw. If that doesn't work, I'd recommend following up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance in removing the stripped screw and setting up your Ring Doorbell.
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31-07-2023 10:36:49
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