I baught a new doorbell but it comes up registered to someone else. how do I fix and set up

I baught a new doorbell but it comes up registered to someone else. how do I fix and set up

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Hi @geomurph. If this was a new purchase from a authorized retail location, I suggest returning it for a new device. If this was purchased secondhand, you’ll have to follow the protocols in this Help Center article here.

Hello,
Thanks for update and quick reply, I am also looking for same question, Really appreciate for help.

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Not a problem, @Michael154. Feel free to let me know if you have any additional concerns.

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