I baught a new doorbell but it comes up registered to someone else. how do I fix and set up

[geomurph]

I baught a new doorbell but it comes up registered to someone else. how do I fix and set up

[Tom_Ring]

Hi @geomurph. If this was a new purchase from a authorized retail location, I suggest returning it for a new device. If this was purchased secondhand, you’ll have to follow the protocols in this Help Center article here.

[Michael154]

@Tom_Ring

Hi @geomurph. If this was a new purchase from a authorized retail location, I suggest returning it for a new device. If this was purchased secondhand, you’ll have to follow the protocols in this Help Center article [here](I Would Like to Take Over/Change Ownership of Ring Devices – Ring Help tellthebell).

Hello,
Thanks for update and quick reply, I am also looking for same question, Really appreciate for help.

[Tom_Ring]

Not a problem, @Michael154. Feel free to let me know if you have any additional concerns.