I am owner. Can not reinstall device

[Tygirl74]

I am the original owner and user of my Ring. After getting a new router and putting in the password, nothing would connect on the Ring.
Not knowing what a headache it has been, I decided to forget device in hopes to reinstall on the app. I’ve tried to add a “new device” on the app. Now it says it’s register to another user but my app shows no devices.

1. I’ve deleted the app from my phone and reinstalled 3 times.
2. I’ve restarted my phone 3 times.
3. I’ve pressed and held the orange reset button at least a dozen times.

I feel defeated and about to buy a different video doorbell system unless someone has an easy resolve.

Any ideas???

[Justin_Ring]

Hi @Tygirl74. I recommend double-checking that you are still logged into the original account you created when you first set up your Doorbell. If you have done this and you are on the correct account, the next best step for this type of concern is to contact our support team for further assistance. Give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.