Ring Security Cameras
I am about to rip my RING cam out and smash it to pieces
These products, for me at least, have proven immensely frustrating to operate. Baffling really. NO idea what I am doing wrong but so far it is a mess. Articulating the issues verbally to RING phone support goes nowhere. They obviously don't know their own products very well. They cannot help. So I turn to the community to see if anyone can help. This post was triggered by what I experienced for the millionth time, moments ago: Security floodlight cam mounted on the inside ceiling of my enclosed porch. Disarmed Mode, every setting is off. Disarmed Mode: for this camera: Motion Detection: Off. Live View: Off. Device Settings: Lights: Off. Record Motion: Off. Motion Alerts: Off. Sitting on the porch for 30 minutes in the dark, no problem. Then suddenly the security floodlight is triggered for no reason. I turn it off. 20 seconds later, triggered again. Then for the next five minutes it is triggering repeatedly, I am turning it off, back and forth, unstoppably. I give up and go inside. That's just one confusing problem. What the F is it with these products? Why is this happening? Is there a way to just SHUT THE THING COMPLETELY OFF FOR A MINUTE? Why if every setting is off, is the light being triggered? That was just the problem tonight. I have other issues, but we can start with that. Can anyone offer some guidance? Thank you for any help.
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23-07-2020 01:24:16
Responses (1)
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I have that screen but I have the zone set to wider (closer to "Max"). I'm not even sure what this feature means. If I have a motion zone set up, why would I want to shrink the active part of the motion zone? It's just not well explained what this means.
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27-07-2020 03:42:06
EIf you tap the zones. They will say off. Then no motion detection will happen. The size is just the area you want detection to. Close in or far away. I keep mine close for less false motion detection.
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27-07-2020 04:06:06
SOk I see. So these zone settings trigger the lights only? And if you set them to off, then the lights will not be triggered at all? What does scrubbing the distance narrower or wider mean exactly? Just narrows the field that will trigger the lights? Thanks very much for the assistance. I know it seems obvious and self explanatory, but these devices have been very tricky.
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27-07-2020 04:10:03
EThe setting the slider from narrow to wide means how far out the motion will be detected from the light. You can control all of them separately for distance and on it off. No problem. It's hard to understand at first. You'll get used to it. That's why the support site is here. We try to help each other. It works better when the other person owns and uses it. Sometimes better than customer service.
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27-07-2020 04:27:17
SOk thanks. I think I get it, though I'm not sure narrowing the motion zone will make any sense or difference here, as there is traffic through the camera field regardless of how narrow/wide I set it. This is why I want to be able to just turn it off completely sometimes. They should add an ON/OFF toggle for the lights in the Mode settings for the camera, so you can control that when you set it to Disarmed, or Home. If I have it in Disarmed Mode, why would I want the lights still triggering all the time? Makes absolutely no sense. But I will experiment for a few days and see if I can have better control. Hopefully will have more luck just manually toggling them off completely. The problem is the lights seem to be triggered randomly for no reason at all. It will trigger when I'm sitting on the porch after 30 minutes of not triggering. Then it won't stop. It triggers, and I manually toggle it off over and over and over. Extremely irritating. Or, at 4am, triggering repeatedly for a while, then it stops. No clue. Obviously I check the camera each time and see there is nothing there. I have found more assistance so far from other users in this community than from RING support. Which is a little baffling.
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27-07-2020 04:39:36
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Bruce5
Your not alone ! I have had the exact same issues happen to me. The light will trigger from movement despite everything being disabled. I even tried turning off colour night vision and the light still comes on !
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23-07-2020 06:39:14
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