Ring Security Cameras
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I am about to rip my RING cam out and smash it to pieces
These products, for me at least, have proven immensely frustrating to operate. Baffling really. NO idea what I am doing wrong but so far it is a mess.Articulating the issues verbally to RING phone support goes nowhere. They obviously don't know their own products very well. They cannot help. So I turn to the community to see if anyone can help.This post was triggered by what I experienced for the millionth time, moments ago:Security floodlight cam mounted on the inside ceiling of my enclosed porch. Disarmed Mode, every setting is off.Disarmed Mode: for this camera: Motion Detection: Off. Live View: Off. Device Settings: Lights: Off. Record Motion: Off. Motion Alerts: Off. Sitting on the porch for 30 minutes in the dark, no problem.Then suddenly the security floodlight is triggered for no reason. I turn it off. 20 seconds later, triggered again. Then for the next five minutes it is triggering repeatedly, I am turning it off, back and forth, unstoppably. I give up and go inside.That's just one confusing problem. What the F is it with these products?Why is this happening?Is there a way to just SHUT THE THING COMPLETELY OFF FOR A MINUTE?Why if every setting is off, is the light being triggered?That was just the problem tonight. I have other issues, but we can start with that.Can anyone offer some guidance? Thank you for any help.
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23-07-2020 01:24:16
Responses (1)
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Ahh, no this is not a solution. 1) " You can manually turn off the lights whenever you need to through the Ring app, or the lights will turn off based on how long you have it for the Auto Shutoff Timer."- We know you can manually turn the lights on and off in the app. That is what I am already doing every five seconds when they are endlessly triggered. How do you turn the lights off completely? So they will not be triggered at all.2) "You may need to reduce the zone for the PIR sensor in your Light Settings in the Ring app so that you do not trigger it to come on when you're in a certain range of it."- This is like saying to make the number of coronavirus cases go down, just stop testing people. The zone is the zone for a reason. We establish for the lights to operate when triggered. I don't even understand this as a suggestion. The zone is my porch. Sometimes people sit on the porch, and they are not intruders.There is no setting to disable the lights in the Motion Zones for Lights screen. See the attached screenshot. Where is the setting to disable the lights?So basically I don't see a solution here. Or an answer. From RING itself. How do you just turn the whole system off for a while? Why are the lights being randomly triggered?
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24-07-2020 22:23:31
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Bruce5
Your not alone ! I have had the exact same issues happen to me. The light will trigger from movement despite everything being disabled. I even tried turning off colour night vision and the light still comes on !
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23-07-2020 06:39:14
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