Ring Video Doorbell
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T
How to view my camera live while away from home
hardwired-battery-video-doorbell
I have connected my doorbell, but when I am away from home, I am unable to view my doorbell camera live. It only shows me what was pre-recorded. How can I take advantage of the live-feed? When I tap on "Live View", it seems as if it's about to connect, but then I get an error message that reads: "Live View Ended / Reconnect". So how can I talk to someone at my door if it won't allow me to view it live while I'm away from home?
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27-02-2020 10:13:03
Responses (7)
T
Mine has not worked since I purchased and connected it. It works while I'm at home, but doesn't work for me while I am away.
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27-02-2020 10:51:01
E
The biggest cause that I've seen is carriers throttling data or not having a data plan that allows video streaming that's needed. Make sure your cellular plan will allow for it and make sure you're not over the limit and bring throttled. Also make sure that power and data saving controls are off. On Android you can control these in the app permissions so you don't have to change it system wide.
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28-02-2020 02:40:11
B
From other member, set DATA SAVER to OFF in Data usage option. It works.
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17-03-2020 11:57:30
T
Do you know where I go to set this? It's not easy to navigate through.
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18-03-2020 12:14:54
B
For Samsung phone S10
Settings -\> Connections -\> Data usage -\> Data saver -\> off
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18-03-2020 04:49:07
C
I changed my data usage and it still wont work. Only works while on my wifi
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08-02-2021 08:33:38
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E
I have a new ring 4 doorbell and I too cannot get it to work/notify me when I’m out - did you solve this issue as it’s a bit of a pointless thing if it doesn’t work when I need it to :(
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20-07-2021 03:31:17
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N
Same problem. Works OK until away from home. I've changed the settings on my android phone as suggested but it hardly ever works away from home.
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15-12-2021 09:31:05
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mifd230
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27-02-2020 10:37:13
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