When using the app to view Event History, I want to watch the video without playing the recorded sound from the video (which everyone within ten feet of me can hear!). How can I turn off the sound? There is a mute feature on the web browser, but I don’t see it on the app.
Hi @VideoVick. When watching a video in the Ring app from the Event History, you’ll need to turn the volume down on your phone. The volume on your phone will control the volume that the video is playing at. I hope this information helps answer your question!
This confirms that a mute feature is not available on the app like it is on the web browser interface. Yes, turning the phone volume down will work for any sound coming from the phone, but it’s a clunky workaround and will require me to turn it back up after viewing the videos so I don’t miss my phone calls! Thanks for your reply.