How to Troubleshoot Ring Notifications on iOS and Android Devices

If Ring notifications sent to your Apple iOS or Android device are delayed, or if you aren’t receiving them at all, try the tips below to resolve these issues. ***While you navigate this article, click on sentences with arrows to uncover more!*** Reboot Your Mobile Device Turn your mobile device completely off. Wait at least 30 seconds and then turn it on again. **Check Your Wifi and Cellular Data** If the wifi connection or cellular data on your mobile device is weak or unstable, this can cause notifications to be delayed. Ensure the signal to your mobile device is stable and test both your wifi network and your cellular data. Be Sure Your Notifications are Enabled and Your Ring Device is Online You won't get any notifications if you're not connected to wifi. You can check to make sure your Ring device is online by going to the Device Health page in the Ring App. [details="How to enable notifications and view the Device Health page:"] * Tap the three lines on the top left * Tap **Devices** * Tap the device you want to check * You'll then be on your Device Dashboard * Make sure your **Ring Alerts** , **Motion Detection** and **Motion Alerts** are toggled on (blue) * To check your wifi connection tap **Device Health** * Under Network, you'll see your Signal Strength RSSI number * If your Signal Strength is in red, tap the question mark icon to find some additional troubleshooting steps. [/details] Notification Settings and Different Mobile Devices If you activate notifications on your mobile phone, they will not be automatically activated on your tablet. You have to manually designate your notification settings on each mobile device connected to your Ring account. **Check the Notification Center on Your iOS Device** If you’re on an iOS device, make sure the “Do Not Disturb” feature isn’t turned on. To change this setting, open the Control Center by pulling up the shortcut menu from the bottom of the home screen, and tap the moon icon to disable it. You can test your device by pressing the doorbell button or triggering a Motion Alert. Repeat these steps on any other iOS device that’s not receiving alerts. **Check Application Settings** You may need to access your application settings to activate notifications. [details="Android Settings"] There are two ways to access this menu from Android devices. You can either drag the Ring app icon to the App Info icon in your home screen, or you can open up your Phone Settings; in Phone Settings, locate your Application Manager (depending on your device, this may simply be called Applications), then find and select the Ring app. In your application settings, check the box labeled “Show Notifications” to enable alerts and make sure that your App notifications are set as "Priority." If the “Show Notifications” box was already checked, but you still aren’t receiving alerts, uncheck the box, hit “OK,” then recheck the box; lastly, clear the cache within your app settings, and test your device by pressing the doorbell button or triggering the motion sensors. [/details] [details="iOS Settings"] On iOS devices, you can access notification settings by going to the Settings app and selecting Notifications. Scroll down the list of apps then find and select the Ring app. Here you can customize what type of notifications you receive from the Ring app, including sounds, badges, and banners. Ensure that the “Allow Notifications” toggle is toggled on, and then adjust the notification settings to your preference. [/details] Clear Your Data If you’re still not receiving notifications, you’ll need to return to your application settings to clear your data. Once it’s cleared, return to your Ring app and log back in, then test your doorbell and motion sensors to see if alerts are activated. Reset Your Ring App If you still have issues, you may need to reset your Ring app. Do this by deleting the app from your device. Then, go to the Google Play store or the Apple App store, find the Ring app and reinstall it. You won’t have to set up your devices again, simply log back in and all of your devices will still be installed. **Mobile Device Compatibility and the Ring App** Make sure your mobile device is still compatible with the Ring app. You can check out our Help Center Article [here](https://support.ring.com/hc/en-us/articles/4812209807124-Mobile-Device-Compatibility-and-the-Ring-App) for more information on ensuring that your mobile device and the Ring app are fully updated and compatible.