I have no security at all if I have to log in every single time with my password, get a code in an email, then enter that code to see my video doorbell. I am not going to always have my phone on me, so I want to simplty log in using a web browser and see my camera because, THAT WOULD BE MORE SECURE. I want to quickly be able to see what is at my front door if i am at the computer. Virtually every web app ever made is secure and can tell what the computer you are on is and give you at least the option to not have to log in every single time. If not, nothing you do on your computer is secure at all. Like email. Do you know any email app that requires you to login every single time, get a code, then enter that. This is stupid. Who do I get around the Ring stupidity and simply stay logged in so I can go to a link, skip the login and see the camera?
Hi @theperson. There is not currently a way to keep yourself signed in on ring.com for security purposes, as it will automatically sign you out after an extended amount of time. When you sign in on the Ring App for Android or iOS, you will stay signed in unless you manually sign yourself out, so this may work better for you. We do value the feedback we receive, so we’ve created aFeature Request board. Feel free to add this and any future feature requests there. This will help us to organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place.
Additionally, please allow the option to “remember this device” when using 2 factor authentication. Every time Ring logs me out on the PC, I have to go through that process to log back in on my home computer.
If you make it inconvenient, people will turn these features off. Thats how people are, whether we like it or not …
2fa can not be turned off. Why the windows app can’t remember like the apps for Android and iPhone can is very strange. Hopefully they’re working on it.
HERE HERE! Mr “theperson”
I thought I was the only one with this problem. Not only to constantly go through the ropes to get into my screen but also how long it takes for the video of a recent walk-by or ring to process. By the time I got to see a video last week the person was gone and the video showed he had a package under his arm. A thief? I’ll never know.
Now as of yesterday I can’t even check using my PC. It still requests a code and will sign me in but says I have no devices on this system. I have for years. Maybe it only works on Windows 10 and I still have 7 but why then has it worked until yesterday? My iPhone is always off because I’ve always disliked cells and use a landline. I purchased it only for security while driving. VERY FRUSTRATING but thanks much for bringing up an issue that’s fried me from day one.
I have to enter password twice, first I enter email address and PW, then it initiates 2FA, then I enter code and it blanks out the password so I have to re-enter it
Hi @sf5409. Since you’re having multiple concerns both with account access and the performance of your Ring, I’d recommend giving our support team a call at one of the numbers availablehere. They’ll be able to look more closely into each concern and find a working solution for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19here to see how to contact support.
WOW! I did not expect such a quick reply or even if I would get one at all.
Maybe there was something wrong with the Ring system in my area yesterday. While working well on my iPhone I could not get it to show on my PC which has been no problem in the past. I checked it minutes ago and now it’s working fine on my PC again. Yesterday, although it did show I had an account it also said I had no devices yet.
So for now all is well.
Thanks so much. Stay well
I agree, there is no security when you have to use 2 factor authentication every time you use Ring, by the time Ring emails the code for you log in, and the time it takes to connect, whoever was at your door will be long gone. I even had to use 2 factor authorisation to sign in to this forum.
Once you are logged in, there should be an option to stay logged in, this is how all software works these days. This shows how stupid ring tech people are to come up with a system that renders their own product useless, Ring needs to fix this issue asap.