How to retrieve old footage
I am trying to retrieve footage from Monday June 15th and Tuesday June 16th due to an incident that occured. There is footage saved from that day on my plan but ONLY live motion footage. For example, I can see 10 second snapshots of the entire day today, through the past week. So, I can slowly move the toggle to see the whole day from the last 7 days. However, I can no longer do this on the days that I am trying to review the footage for. Does this make sense? Cna anyone help me?
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29-06-2020 10:30:57
Responses (1)
- T
Hi @jdegeorge. That is correct. [quote="Caitlyn_Ring, post:4, topic:10051"] Please note that you must have a valid Ring Protect plan subscription in order to have your videos saved for 60 days in the Ring App [/quote] If you would like videos to be stored longer than 60 days, you can download them onto your phone, tablet or computer.
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26-05-2021 09:35:31
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jdegeorge
What if I need a video from prior to 60 days ago? Is that not stored anywhere?
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25-05-2021 08:26:05
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