How to remove previous owner if you don’t know who it is

I am trying to install a new doorbell purchased from Best Buy. It says I need to remove the previous owner. I tried to continue without scanning but it will not let me continue. Can anyone tell me how to proceed

Hey @ChrisK2. You can either reach out to Best Buy and request a device swap so you can have a device you can register, or you can contact our support team directly. For Ring support, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.