How to prevent 2 or more people answering the ring

Products Video Doorbells
#1

I have just installed the ring door bell and have 4 users. It’s great but as we are all out and about we all try answering and then it lags. Is there a way to prevent this from happening as we can’t really tell each other beforehand

Thanks

#2

Hi @Naina. What exactly happens when you try to answer the Doorbell ring, and does this happen to every user? Does it only happen when you’re away from home, and are you on mobile data or wifi at the time that it lags? Feel free to attach screenshots of any error messages you see as well and I’d be happy to take a look.