Ring Video Doorbell
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How to make Ring Doorbell Pro connect to 5ghz WiFi from Next Wifi to solve choppy/glitchy audio
Hi neighbors & Ring staff,I have recently installed Ring Doorbell Pro in my front door, it has good live video quality but I notice that the audio is always choppy/glitchy, it's like every 2-3 seconds it will experience a short glitch so if I am talking to someone via two way communication I or my guest would miss one word from each other.I have signal strength RSSI -62, and I learned that if it can be connected to 5.x GHz WiFi the issue might go away since there are much neighbors' WiFi noise around. However, I have Nest Wifi as my router and it uses the same WiFi name for both 2.4 and 5 GHz and let the device to choose which band to use according to their document: [https://support.google.com/wifi/answer/6293481?hl=en](https://support.google.com/wifi/answer/6293481?hl=en)So my question is, how should I force my Ring Doorbell Pro to connect to 5.x GHz wifi from nest WiFi router?Thanks!
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05-07-2020 03:44:02
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BetterFeedbackandUI
@Chelsea_Ring and all the other wranglers: writing here because there’s no way to email customer support. Just spent 60 minutes plus on a useless call with a customer service rep who had no idea about mesh networks / 2.4 vs 5Ghz support.— PLEASE PLEASE tell your customer service team to ask customers if they’re using a mesh network. This would have saved me 2+ hours.— PLEASE include this BS in your setup walkthrough, or troubleshooting. Had to google multiple solutions before browsing these forums because the UI on the support page is so clogged with noise.Returning Ring and getting a different system tomorrow. You guys need to improve your comms, CX outreach and UI. 0/10
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04-06-2021 07:01:26
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