Summary
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Hi @gonzalo90arg. You can try a basic reset and fresh setup of your Doorbell, which will have you review all of the settings upon setting it back up. To reset your Doorbell, you’ll want to hold down the setup button for at least 20 seconds. After that’s done, you can take it through a new setup in the Ring App with the steps under Set Up a Device. Should this concern persist after these basic troubleshooting steps, please give our support team a call at one of the numbers available here. They can take a deeper look and offer more suggestions on what may help clear up the view for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.