Ring Security Cameras
How to factory reset indoor cam?
I've got exactly the same problem as described in this topic: [https://community.ring.com/t5/Security-Cams/Indoor-Cam-won-t-enter-setup-mode/m-p/17383](https://community.ring.com/t5/Security-Cams/Indoor-Cam-won-t-enter-setup-mode/m-p/17383) After setup of the camera it worked like it should for like five minutes. Then it's been offline. I've tried everything I can think of and is getting instructed to but nothing works. Is there any way I can do a factory reset? Or is there another solution? The topic refered to seems unsolved.
23424 •
0 •
9 •
14-05-2020 08:40:23
Responses (2)
- C
@Pansartaxen The factory reset for the Indoor Cam is pressing and holding the setup button for 30 seconds. This will reset all other types of Doorbells and Cams that we have (holding the setup button for this time). If you have tried this to no avail, give our support team a call here to the number that we have for Sweden: [00 800 87 00 97 81](tel:00 800 87 00 97 81). UK (and Europe) English phone support is available from 6AM-5PM CET, from Monday to Sunday. I apologize for us not having email and chat support at this time, but we have limited staffing due to COVID-19 which you can learn more about [here](https://support.ring.com/hc/en-us/articles/360041597471).
•1
15-05-2020 05:43:58
PI found a solution. I went to the store where I bought it and got it replaced with another one since there was no way to get it working. Spent about 2 hours trying but nothing worked. Not even the factory reset. The new one works as it's supposed to.
•2
18-05-2020 05:45:32
EThat is not a solution per se... I shouldn’t have to replace a new camera with my own money. I am not paying twice. My own was working fine until I moved it six feet. I deleted it from my solo account to our shared one. The update started and my indoor cam no longer worked. In light of the doorbell recall, there is both recurring hardware and software issues that haven’t been addressed.
•0
12-11-2020 05:55:25
THi @EsquireJ. If the suggested steps in this thread have not provided a solution, try giving our support team a call to help you troubleshoot this issue. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
•0
13-11-2020 07:38:08
TTwo of the three indoor cams I bought will not work, not blink, will not factory reset and will not change after hours of punching things and then praying. I’m taking them back to the store and exchanging them. This is ridiculous for two of the three to not even power on!
•1
24-11-2020 12:59:09
- L
So we have now been through two cameras. Plugged them in went through the full setup process then the app showed the camera was going through and update wait 15 minutes. Checked on the camera 20 minutes later would not reconnect. Blue light will not turn on. Pressed top button nothing. Switched outlets nothing. Held down top button for 30+ seconds nothing. Is there a problem with the new firmware update?
•2
26-10-2020 04:34:22
•
OSame here. I believe the update is “bricking” the devices. Bought two and the both behaved exactly the same. Setup, connect to WiFi, detect movement send alert, tell me they need to update, fall off network and die. Bought a third yesterday, setup, and it’s still running fine. As such doesn’t appear to be user error.
•0
01-11-2020 08:22:49
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
grumpycat
Me too. My original purchase and the replacement camera that I was sent have this problem.
1
14-05-2020 11:53:06
•