Responses (2)

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  grumpycat

  Me too. My original purchase and the replacement camera that I was sent have this problem.

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  14-05-2020 11:53:06

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  P

  Pansartaxen

  Well, there is light... But just not the blinks I need to set it up. Just the blinks described in the other thread.

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  14-05-2020 07:43:14

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  Pansartaxen

  I've got a Ring video doorbell 2 that works as it's supposed to. I can see it in my router admin. The indoor cam is nowhere to be found. It seems like it doesn't even get an IP. I've tried to change the power outlets even though I think that would be a seriously strange reason why I have this problem. I guess I will have to contact support, throw this cam away or change to another brand. Will try the first one first. ;)

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  15-05-2020 02:26:27

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  Pansartaxen

  Still wants to do a factory reset of the Indoor cam but it seems like there is no way to do that? At least I've not been able to find a way in this community or by searching in google. If it's not possible to do a factory reset it would be great if I could get that confirmed. I'm not very found of the idea of calling from Sweden where I live to the US for support. Gets expensive soon. A live chat or an email address where I can get help would be great.

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  15-05-2020 02:40:56

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  Pansartaxen

  I found a solution. I went to the store where I bought it and got it replaced with another one since there was no way to get it working. Spent about 2 hours trying but nothing worked. Not even the factory reset. The new one works as it's supposed to.

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  18-05-2020 05:45:32

  E

  EsquireJ

  That is not a solution per se... I shouldn’t have to replace a new camera with my own money. I am not paying twice. My own was working fine until I moved it six feet. I deleted it from my solo account to our shared one. The update started and my indoor cam no longer worked. In light of the doorbell recall, there is both recurring hardware and software issues that haven’t been addressed.

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  12-11-2020 05:55:25

• L

  Leonardos

  So we have now been through two cameras. Plugged them in went through the full setup process then the app showed the camera was going through and update wait 15 minutes. Checked on the camera 20 minutes later would not reconnect. Blue light will not turn on. Pressed top button nothing. Switched outlets nothing. Held down top button for 30+ seconds nothing. Is there a problem with the new firmware update?

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  26-10-2020 04:34:22

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  O

  oCoMiK

  Same here. I believe the update is “bricking” the devices. Bought two and the both behaved exactly the same. Setup, connect to WiFi, detect movement send alert, tell me they need to update, fall off network and die. Bought a third yesterday, setup, and it’s still running fine. As such doesn’t appear to be user error.

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  01-11-2020 08:22:49