Hey neighbors! In the topic that you have mentioned, I recommend to take the best next steps as I outlined in my post. If you are having concerns with the device falling offline, it’s possible you may need to try another outlet, as the outlet it was plugged into was not providing enough power. Also, it may sound silly, but you will need to make sure you firmly push in the plug on the back. I have an Indoor Cam myself, which when I set it up and plugged it in, it wouldn’t turn on. I was thinking, “huh, why?” I had done everything - a reset, unplug and plug back in. To my failure, the plug was not in enough. Once I pushed it in until I heard a click, the light cam on! I was able to get it into setup mode and it has been functioning ever since.
If trying another outlet, reset or ensuring the plug is secure doesn’t seem to work still, it may be best to give our support team a call. You can reach out to them here, and if you get to that point, please let us know what happens! I requested this of the previous neighbor but we never heard back, but I urge you to come back and let us know what you found or what our support team does for you. This will help other neighbors in the Community if they run into a similar concern.