How File Formal Complaint About Tech Support

Just experienced what is becoming typical of tech support today. Constant claims from somebody using a generic name that they would work hard to solve all my problems, all while simultaneously making excuses and using nonsense circular statements. Nothing new right?

When I asked for more experience tech support the “agent” claimed there wasn’t any and hung up.

I know tech support his being sent to the cheapest / lowest skilled folks on the planet, but usually there is some kind of pathway to folks that actually have some experience, and asking for that shouldn’t generate rude childish behavior. Is what it is, but things don’t get better without management being held accountable. Which bring me to the question:

How does one open an executive complaint with Ring?

Hi @dfish. I can understand the frustration when you aren’t able to get your concern resolved on a call to support, and I’m sorry to hear the call was disconnected as well. Since the Ring Community is a public forum, we are not a direct line to support. In order to provide feedback on your support experience, you would need to reach back out to support so they can locate your previous call and notate the feedback accordingly.

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I think I’m hearing:

"Ring does not have any method to formally complain, escalate, or address technical support failure ".

I suppose I’m not surprised at the miserable support experience. After all, if they are only responsible for making their own excuses thing sure get simple.

I see what you mean about no clear escalation path outlined on the Ring site. If you’re unable to get resolution following the support customer service path which should be able to escalate your feedback then there’s always the CEO route by sending it to Jamie Siminoff After selling the company to Amazon he was still retained as CEO of Ring.