Hi @user6406. Are you receiving any specific error or message when you're trying to access the Live View? You can find various troubleshooting tips and tricks for Live View errors in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/214750126-Ring-App-is-Having-Trouble-Showing-Video-and-Not-Connecting-to-Your-Ring-Device). You might also want to check the RSSI on your device to ensure it has a strong wifi connection. We have more information on RSSI in our Community Post [here](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4).