Responses (5)

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  Caitlyn_Ring

  Hi @JamesE. Is there condensation on the camera lens, causing this foggy/blurry appearance? Some neighbors on the community have reported success with using products like Rain-X to prevent the build up of moisture on the camera lens. If the issue persists, or your camera sustains any water damage, please follow up with our support team for further assistance.

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  21-02-2024 04:31:20

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  JamesE

  Hi, the camera lenses fog up in certain weather. How have Ring not addressed this issue yet? This particular camera is a brand new camera. Rain X barely works. It shouldn’t be up to other Ring customers to sort this issue out, Ring should be looking into the design and sorting this issue out. It happens way too often which renders the reliability of a security camera as poor. Please look into this!

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  24-02-2024 12:23:43

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  JamesE

  Here is this mornings images and it’s been blurred and fogged up all night! One of these cameras is brand new. They’ve captured nothing because they’re completely fogged up with condensation. This is not good enough, it renders Rings camera devices useless and they don’t provide a stable security system all of the time. There is no warning that cameras can fog up prior to buying the devices and Ring have been aware of this issue for a long time now as multiple other customers have mentioned it, and Ring have chosen to ignore the problem. What are Ring going to do about this? What are Ring going to do about this?

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  24-02-2024 08:24:34

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  5150Joel

  As problematic as Ring cams can be at times, lens fogging will occur with any battery powered camera (Ring or otherwise) and is not really a Ring issue to fix. It’s unfortunate, but it’s a trade off for the convience of not having to run power. I’ve had this occur over the years with various cameras including some Ring 3rd Gen Stickup cams. It’s frustrating as hell but your only true fix is to hardwire it. RainX helped… lens anti-fog spray helped… nothing really prevented it though. I finally got frustrated enough to run power to the cameras and so very glad I did.

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  24-02-2024 04:22:31

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  user_e4e2b7

  Mines is hardwire.  That's not the problem.  The cams are crap and they need to be recalled. We want our money back

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  03-08-2024 02:33:16

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  user_13380e

  🤣 did you just suggest running wires to a unit to prevent fogging? Does the wiring turn on perhaps a defogger like cars use to have in the 70s? Really dude stay off the chat if you have no solution, it’s harmful. 

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  12-01-2025 09:37:52

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  Caitlyn_Ring

  Hi @user_13380e. Please review our Community Guidelines, and remember to remain civil in your interactions with other users. Everyone is welcome to share their own experience and suggestions regarding a post. 

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  14-01-2025 04:17:54

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  JamesE

  One is hard wired. What difference does hard or battery make to fogging? I’ve had some other battery and hardwired cams and never had this problem before. Surely Ring can come up with an anti fog solution.

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  24-02-2024 05:51:46

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  user_e1b5ab

  If you turn RING camera on to ‘live’ for about 5+ minutes or so — it clears the foggy/hazy screen up. Of course this is useless unless you notice before motion is activated! If I hear something outside late at night & want to check ‘live’ camera it’s super frustrating to have camera fogged up! #RingDoorBell

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  17-03-2025 10:41:11

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