Ring Video Doorbell

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How do I get customer service for video about 3 months ago?
hardwired-battery-video-doorbell

Hi. How do I get ring customer support for video that happened about 3 months ago? Help!

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22-08-2021 21:25:01

Responses (1)

  • C

    Hi @Mtaylor. If you're trying to access videos that were recorded 3 months ago, it's important to note that the Ring Protect plan only retains videos for up to 60 days. If you want to keep videos longer than that, you'll want to ensure you download them prior to the 60 day mark as they will be removed then. You can read more information about the Ring Protect plans and how the video retention works as part of those plans in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans). I hope this helps answer any questions you have. :)

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    23-08-2021 23:37:05

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