Hi. How do I get ring customer support for video that happened about 3 months ago? Help!
Hi @Mtaylor. If you’re trying to access videos that were recorded 3 months ago, it’s important to note that the Ring Protect plan only retains videos for up to 60 days. If you want to keep videos longer than that, you’ll want to ensure you download them prior to the 60 day mark as they will be removed then. You can read more information about the Ring Protect plans and how the video retention works as part of those plans in our Help Center Article here. I hope this helps answer any questions you have. 