How can I tell if Ring Pro Power Kit is bad?

Had Video Doorbell Pro for a couple of years. Hooked to inside chime per instructions. Just went dead recently. Transformer power is good at 18v. Re-tried all connections. Is there a way to test the power kit?

Hi @pmhall. Our support team can diagnose the device with you to see what could have gone amuck to make the device not power on. You may need a replacement Pro Power Kit if it was no installed properly, which our support team can determine and order for you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how this call goes, as your resolution may help a neighbor in the future! :slight_smile: