How can I reset Ring system remotely

It is unbelievable that I cannot reset my security system remotely. I check and wifi is working and wireless ring system is not. Often it works fine when I am away, but it seems the rare occurrence is becoming more common. I bought this system solely to monitor and protect while I am away. In other words I would not have purchased the system, so of course I am concerned when I am out of town, now for another week. First 2-3 days were fine than no wifi connection. If this has been resolved please communicate, if not why not? I just want it to work while I am away. If it does disconnect I want to get it back online when I am not at home.