How access remotely when not on WiFi?

I never had an issue before w ring but now back using the products
I can’t see my cameras remotely when not home. It’s just spins. Do we have to check any settings? Never had to port forward or open ports either.
Thanks for any tips.

Hi @Louiem. Does the Live View load when you are at home and connected to your wifi network? Are you connected to wifi or cellular data when you’re trying to access the Live View away from home? Other neighbors have mentioned having trouble accessing all of the features in the Live View when connected to their work’s wifi, for example, so in that case you may have better luck using cellular data.