Ring 3 and house doorbell are not working together. Any suggestions?
Hi @nrvet06 - can you please be a bit more specific as to what is not working? I’m assuming you have your Video Doorbell 3 hardwired and it is not signaling the internal chime? Let us know, we’re more than happy to help!
Yes. That is correct. The internal chime is not working. Thanks for the reply. I do have it hard wired as directed and it is a digital doorbell as it plays a melody.
Hi @nrvet06. Chiming for Jennifer here! Could you reach out to our support team for further assistance here? They can take a look into your account and see if the Doorbell is showing as connected on their end, as well as troubleshoot further to get the two working! Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let us know how it goes, as your resolution may help other neighbors down the line. Really appreciate it in advance, neighbor! 