HORRIBLE account access when using new phone

Purchased new iPhone - did not know I would need old phone to transfer my account. When I attempt to log in with new phone, access code requested. Your system DOES NOT SEND it either to my email or text message.

Customer service attempted to send a code by both methods - NOT RECEIVED.

Customer service is also unable to delete my account so that it can be re-established.

Therefore - I have a USELESS doorbell that is linked to a phone that I no longer have that I cannot use to access my account.

I have posted a negative review on line so that hopefully others will be able to avoid purchasing this JUNK product.

As you’ve reached out to our support team prior for this concern, they will be able to assist best in helping you obtain access to your account and Ring device. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.