History won't play on any device

[Lew73]

I can no longer view any recordings in history. I’ve tried on Android & Apple devices and on a laptop. Live view works, as do notifications, just no recordings. I’ve also tried uninstalling & reinstalling on the android phone with no joy. Any ideas?

Thanks

[Tom_Ring]

Hi @Lew73. Do you still have an active Ring Protect Plan subscription? If your subscription has lapsed, none of your videos will be available. I would also check to see if your Ring app is up to date.