History 4 blue arrows >>>>

In my history, there is 4 blue arrows (>>>>) when trying to play recording it’s a completely black screen and lasts 3 seconds and stops?? I can’t find anything in ring help to identify these arrows meaning?

Hi @Andym77. This is odd. If possible, can you upload a screenshot of this happening? This will give the Ring Community a better idea of what is happening and we’ll be able to determine the next best steps. :slightly_smiling_face: