High Pitched Sound on Recordings and Live View on Ring Video Doorbell Pro

I’m getting a high pitched feedback sound on all my recordings and live views from my doorbell. I just bought it and installed it recently. Everything else is functioning normally. Any ideas? https://ring.com/share/ca6ce6d5-96fd-4758-a392-57ef5c2d76de

Hi @clairekb. Your Ring Doorbell should not be making that sound. This Help Center article has some great tips and tricks for fixing audio issues. It might just need some minor adjustments. However, if the Help Center article doesn’t provide a solution, reach out to our support team to further investigate this issue. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

I switched my doorbell Pro from my chime pro network to my home network and it worked. Also, it’s getting a better reception.

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