I’ve just fitted new battery’s to my door sensor and motion sensor, both battery’s have gone flat straight away - this is two separate packs of battery’s so I know it’s not the battery’s. Does anyone have any ideas what this could be? The sensors and within a couple of meters of the base station
Batteries should not lose charge this quickly. Even if there was distance between the Sensor and the Base Station, and the Sensor had a lot of events, it should still take days before the battery drains.
Check out the steps in the article below for troubleshooting your Contact Sensor, including resetting it.
If this concern persists after trying those steps, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.