I am using Firefox current version on Windows 10 Pro 64-bit…
Everything ran fine until today; now the Ring page says “I cannot display any of your videos, because your browser does not support HEVC”… then I clicked a button to switch to Legacy mode, but had to delete all my old videos because it would not play them.
I have checked Firefox (64-bit version 109.0), and HEVC support is enabled… So what is going on??
How do I get Ring to work with my modern, properly-configured browser?? And how do I turn of Legacy mode to get HEVC support, which my browser does support ?!?!
I was having the same issue. I tried on a windows 10 pc using Firefox and Chrome. I tried Safari and Chrome on a ipad (all using the most current version of said browsers)… All have the same issue on 1 out of 9 cameras at my location.
With the exception of a doorbell camera, the rest are stick up cameras (gen 3) with updated firmware.
After calling support, we tried:
rebooting the camera and wifi network.
clearing the cache/cookies on the browsers.
logging in using cellular network instead of wifi.
It doesn’t explain the problem or why it only was affecting 1 camera but as a workaround we turned on the legacy mode for that one camera.
If you’re managing a location with shared users, note this change can only be done from the owner/primary account. This could have saved me some time as I was logged in from a shared account.
That got that camera back up for me. Hope that helps someone…