Ring Security Cameras
HEVC issues
I am using Firefox current version on Windows 10 Pro 64-bit... Everything ran fine until today; now the Ring page says "I cannot display any of your videos, because your browser does not support HEVC"... then I clicked a button to switch to Legacy mode, but had to delete all my old videos because it would not play them. I have checked Firefox (64-bit version 109.0), and HEVC support *is* enabled... So what is going on?? How do I get Ring to work with my modern, properly-configured browser?? And how do I turn of Legacy mode to get HEVC support, which my browser *does* support ?!?!
2025 •
0 •
1 •
29-01-2023 10:35:25
Responses (6)
- U
I had 1 camera do the something. After playing around I did a live view on the PC and it switched it back to normal.
•0
31-01-2023 02:17:48
•
- C
I was having the same issue. I tried on a windows 10 pc using Firefox and Chrome. I tried Safari and Chrome on a ipad (all using the most current version of said browsers).. All have the same issue on 1 out of 9 cameras at my location. With the exception of a doorbell camera, the rest are stick up cameras (gen 3) with updated firmware. After calling support, we tried: - rebooting the camera and wifi network. - clearing the cache/cookies on the browsers. - logging in using cellular network instead of wifi. It doesn't explain the problem or why it only was affecting 1 camera but as a workaround we turned on the legacy mode for that one camera. If you're managing a location with shared users, note this change can only be done from the owner/primary account. This could have saved me some time as I was logged in from a shared account. That got that camera back up for me. Hope that helps someone..
•0
31-01-2023 09:36:15
•
- J
Hi neighbors. I was able to find this [post](https://community.ring.com/t/hevc-not-supported-not-true-as-other-are-showing-camera-preview-but-one-is-not/181441/67) where others are experiencing the same concern. There is a marked solution to that post as well.
•0
02-02-2023 09:04:54
•
- U
What is the solution to viewing videos in your event history that are in HVEC. Legacy mode does reverse apply.
•0
24-02-2023 02:06:40
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Cholland62
Yep, looks like Ring broke something with HEVC, I have the same issues - all browser up to date as will as the Amazon Alexa app and Echo Show. All worked perfectly a few days ago.
0
30-01-2023 04:43:23
•