help

i just brought the ring door bell all set fine did a set worked fine… now all it is doing the whole white light is flashing after a few flashes it flashes blue then back to white… it is running of the battery which is full and got full wi fi

Hey @turtle. Let’s see if a reset helps! For a full reset, please remove the Doorbell from your Ring app under the Device Settings > General Settings > Remove This Device. Once removed, please reset it by pressing and holding the setup button for 30 seconds. After this time, attempt to set up the device again, and see if the firmware is able to finish updating! It seems like it was just getting stuck before, as you described it. Let me know how this goes. :slight_smile: