Ring Video Doorbell
Help with white lines at night
Hi all, I’m wondering if anyone can help. At night my ring doorbell has white static lines going down it. This has only happened in the last few months. I have attached an image below, Any help would be appreciated. Many thanks, Joe 
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01-06-2022 09:45:54
Responses (3)
- U
I have the same problem. Tried various suggestions, reset the device. Gone through all reset sequence. Night time images are totally useless. Given many customers complaining for a few years about the issue, has Ring got any fix, SW/FW update? Paying for premium price for high quality product, Ring should offer proper fix. Buy a new one is not a fix.
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21-09-2023 08:55:52
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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21-10-2023 08:56:11
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Tom_Ring
Hi @JoeWeston1. First, try resetting the Doorbell by pressing and holding the Setup Button for 20 seconds, then release. After you reconnect to WiFi if the lines are still present, I'd suggest reaching out to our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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02-06-2022 11:28:56
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