Ring App
Browse posts, comment, and join in the discussion about Ring app features, settings, and more.
Help Video in Camera History
I keep getting the "Ring App Walkthrough Help Video" in my Camera History. If I delete the video and sign back into my account, the Video is there again. Is there a way to make it NOT come back?This seems to have started after the last app update (5.39.0) on iPhone
1471 •
0 •
3 •
07-05-2021 22:45:38
Responses (8)
- C
Okay 20 days is not acceptable for RING to be investigating this problem. I've reported this 2 times through the Chat, including screen shots. I was also told to delete the APP off my phone and reinstall which I have done and THIS STILL CONTINUES TO HAPPEN!!!!! You need to resolve this ASAP, or I will be removing all my devices and canceling my Ring Service.
•1
01-06-2021 00:57:47
- D
I too have been annoyed with the repeated appearance of Ring Help videos on my camera history although I’ve deleted them daily. And, I too chatted with a Ring technician, who was very patient and understanding, but was unable to resolve the problem. He said it may be an issue with the Ring Server(s) and management is aware it is a widespread problem. It is very annoying and hopefully will resolved soon.
•0
27-05-2021 18:08:14
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
DidNot
I was able to get someone on Chat last week, that didn’t help. Basically had no clue (or interest, it seemed).Another Amazon disappointment!
0
11-05-2021 16:48:48
•