Help- same issue as previous users with Liveview

iPhone 14pro max
Ring video doorbell 1st gen

Battery level 94%

I have reloaded the ring door bell/ factory reset, changed my Wi-Fi to 2.4, I don’t have vpn running.

Cannot go to live view! Was there ever a fix? Phone says cannot connect and I am sitting right next to it. Is this now a paper weight?

Thank you,

Hi @Mike661. You’ve covered all of the basic troubleshooting steps I would have suggested so far. If you haven’t already, you can also try a quick reboot using the reboot option on the Device Health page. One other thing to check is if the ports and protocols used by Ring devices are open on your network. If this issue persists after checking those, please give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.