Hi @Mike661. You've covered all of the basic troubleshooting steps I would have suggested so far. If you haven't already, you can also try a quick reboot using the [reboot option](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera) on the Device Health page. One other thing to check is if the [ports and protocols](https://support.ring.com/hc/en-us/articles/205385394-Protocols-and-Ports-Used-by-Ring-Devices) used by Ring devices are open on your network. If this issue persists after checking those, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.