Help please

I need to purchase a plan but it keep telling me to get permission from the owner and I am the owner how can I rectify this problem and purchase a plan.

Did you add the device to your Ring account already? If when you try it is balking, then likely the device was previously owned.
No one in these forums has access to your account so you’ll have to contact Support ( Contact Us – Ring Help).
Be forewarned, wait times can be long.

Hi @Trina5251. You can verify if you are the Owner or Shared User by selecting the Location name on the top part of the Ring App Dashboard. If you are the Owner, it should just say the name of the Location, or if you are the Shared User, the Location name will have “Shared” next to it. Here is our support page on how to subscribe to a Ring Protect Plan for you to use after verifying you are the owner. In case you are still not able to subscribe, give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support. :slightly_smiling_face: