Help- Mechanical chime won't sound after transformer update

I just installed a Ring Video doorbell 2 and upgraded my doorbell transformer from 16V/10VA to 16V/30VA, However the original mechanical chime still won’t sound.

The chime is NUTONE BK131LPB-1, listed in the compatibility list.

Any avise is appreicated! Thanks.

Hey @voyager1001. Were you able to get this resolved? If you’re still having this concern, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to come back to this thread and let us know how this goes, as your answer may help other neighbors! :slight_smile: