Help - live feed only working when there's motion

Products Security Cams
#1

I have 2 ring cameras, both have been working fine until yesterday, when the power was cut for a couple of hours.

There is no issue with the WIFI signal, which is powerful and I have restarted the router to try and fix the issue.

The ring camera at the back of the house, where the wifi signal is weaker, is totally fine.

The ring camera at the front door, which is next to the wireless router, however, is not working properly. The “live feed” only works for a few minutes after there has been motion - and all motion is saved. However, when there hasn’t been recent motion it says that the camera is offline. This is the same on the web login, “ring app” and “rapid ring app”. And there is clearly power to the camera as when I looked at it last night when it was offline the infrared signal was on.

It was all working fine before the power cut.

I’ve seen a few posts that are similar but don’t appear to be the same as this.

Any suggestions?

#2

Hi @Rhall. I actually addressed a similar concern in this thread here. Our team is aware of this concern with devices incorrectly showing as offline and working to resolve it as quickly as they can. In the meantime, you can always reach our support team at one of the numbers available here if you have any additional questions. :slight_smile:

#3

Hi neighbors! Thank you for your patience in this matter. I checked with my team and it looks like this issue with devices falsely reporting as offline has been resolved. To fix this, please reconnect your Ring device to wifi by following the steps in our Help Center Article here. Going through the setup process will have you put your device into setup mode and once it is reconnected, you should no longer have this concern.

If this concern does persist after reconnecting your Ring device to wifi, please follow up with our support team at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: